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Management Consulting
L21's professionals formulate strategies for our clients to decrease operating costs and increase revenues through...
- Diagnostic and comprehensive operational assessments.
- Complete 800 Number Assistance
- Toll-free customer service center feasibility studies.
- Call center pilot testing.
- Worldwide customer service center implementation.
- Complete Internet Operational Assistance
- Customer service feasibility studies.
- E-service center pilot testing.
- Worldwide customer service center implementation
- Training Services
- Leadership Skills Assessment
- Leadership Skills Training
- Telecommunications Services
- Cost and productivity assessments of current voice technologies.
- Assessment and improvement strategies for automated response systems (VRU/IRV).
- Preventive Analysis Strategies for Customer Response Data
- Develop actionable, customer-contact classification coding schemes.
- Create procedures to integrate customer-contact data with operational and financial data to determine root cause and financial impact of customer issues.
- Design streamlined management reports that put dollar signs on customer concerns and human resource issues.
- Strategic Planning Assistance
- Support senior executives during a comprehensive, one-year strategic planning process designed to increase customer repurchase intention and employee motivation and productivity.
- Assist executive teams to implement innovative customer loyalty and employee motivation strategies.
- Help senior executives to install rational measurement systems to determine effectiveness of customer and human resource initiatives.
For all management consulting services, L21 will compare client current performance to world class performance through L21's Worldwide MonitorTM benchmarking measurement systems.
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